Our latest ideas and insights on:

Customer Experience

Level5’s Top Trends, Ideas, and Insights of 2022

Customer Experience Diagram

Customer Experience: Make or Break Moment to Impact NPS and Loyalty Scores – a Case Study of the Credit Card Industry

Vector illustration of a vote, measurement of customer satisfaction and star rating, satisfactory rating, hand shows a class sign.

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

Achieving Extraordinary Customer Experience: How does the latest in neuroscientific research match up to what’s tried tested and true?

Here’s What to Learn from Most Customer-Centric Organizations

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 2)

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 1)

A strip mall

Level5 Roundtable: People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

An orange umbrella standing out in a sea of other umbrellas

Differentiate Your Brand Through Customer Experience: An Insurance Industry Spotlight

an empty Shopping Mall

Level5 Roundtable: What is the Future of the Shopping Mall?

A red pencil stands out of every other unsharpened pencil.

Differentiation in a Competitive Market: Insurance Industry Spotlight

Join our mailing list

Subscribe and receive our latest thinking, insights and strategies to help your organization achieve profitable growth and a superior ROI.