Our latest ideas and insights on:

Customer Experience

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 2)

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 1)

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Level5 Roundtable: People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

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Differentiate Your Brand Through Customer Experience: An Insurance Industry Spotlight

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Level5 Roundtable: What is the Future of the Shopping Mall?

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Differentiation in a Competitive Market: Insurance Industry Spotlight

The Top 10 Must Reads: Propelling Brands Forward During Unprecedented Times

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Promises Made, Promises Kept: How To Develop Your Customer Centricity in 2021

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Don’t Just Survive, Thrive! A 7-Step Approach to Unlocking Growth During the Pandemic

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E-Commerce is Rising in Importance – But So Are Customers’ Expectations

Customer Centricity:
Building a Customer-Centric Organization

Customer Centricity Part 3:
Operationalizing a Customer-Centric Organization

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