Jordan Shapiro Archives

Experience

How can not-for-profit organizations ensure a robust donor-centric experience?

Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.

Aaron InocencioMay 9, 2024

L5 Blog

“Nurture your adaptability and enthusiasm for tackling new challenges.”

Meet Jordan Shapiro. As a Principal at Level5, his unique approach to leadership combines a data-driven mindset with a focus on creativity and problem-solving.

Aaron InocencioMarch 5, 2024

Experience

From Promise to Performance:
A Blueprint for Unlocking Customer Centricity

In today’s turbulent market, being customer-centric isn’t just an advantage; it’s essential for protecting your market position and continuing to drive growth. But what does it truly mean to be customer-centric?

Aaron InocencioJanuary 23, 2024

An illustration of people reading in the park during an autumn day, leaves rustling in the wind

L5 Blog

Level5 Fall Reading List
(Part 1)

As the summer wraps up and the weather begins to change, we asked the L5 team to share some of their recent literary favourites for our Fall Reading List.

Aaron InocencioOctober 2, 2023

Insights Strategy

Playing to Win: The Ideal Sportsbook Brand in a Nascent, Crowded Market

As the legal market for online gaming in Ontario moves into its second year, the market experiences growth and stability. With anticipated brand consolidation, exits, and new provincial markets opening up, the question arises: How will the dozens of competitive sportsbooks set themselves apart?

Aaron InocencioJune 22, 2023

Strategy

Pricing Strategy Amid an Ever-Changing Market

A price tag holds substantial weight. It is often the final purchase decision factor, and a contributor to brand perception.

Aaron InocencioMarch 23, 2023

Experience Transformation

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

In our three-part series on Customer Centricity, Level5 Strategy defined seven core dimensions embodied by customer-centric organizations.

Aaron InocencioNovember 8, 2022

Experience Strategy

Key Success Factors through Post-M&A Integrations

In our experience, there are several key success factors that underpin the most successful integrations. We share them here to offer insight, perspective, and learning to consider as you explore your next integration

chelseaApril 20, 2022

Transformation

Five Ways Organizations Can Successfully Navigate the Pace and Impact of Change in 2022

Aaron InocencioNovember 15, 2021

Strategy Transformation

Level5 Roundtable:
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)

Find out why change management has become a necessity for organizations aiming to achieve sustainable growth while seeking opportunities of disruption.

Aaron InocencioJuly 22, 2021

How can not-for-profit organizations ensure a robust donor-centric experience?

“Nurture your adaptability and enthusiasm for tackling new challenges.”

From Promise to Performance:
A Blueprint for Unlocking Customer Centricity

Level5 Fall Reading List
(Part 1)

Playing to Win: The Ideal Sportsbook Brand in a Nascent, Crowded Market

Pricing Strategy Amid an Ever-Changing Market

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

Key Success Factors through Post-M&A Integrations

Five Ways Organizations Can Successfully Navigate the Pace and Impact of Change in 2022

Level5 Roundtable:
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)

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