After a successful Strategic Planning project, an Ontario regulator re-engaged Level5 to help them operationalize the Plan with a focus on evolving the organization’s efforts around risk-based prioritization and harm reduction. Level5 was tasked with designing a process that prioritized risks (‘harm’) and improved the efficient allocation of resources to mitigate them. A key part of the project’s success was our ability to leverage existing processes and assets while critically analysing where new tools or processes were required. We also had to consider the barriers and organizational implications that the new enterprise process would have and ensure we designed the process with these considerations in mind.
To create alignment and organizational buy-in, we first facilitated sessions with Senior Leadership to define and align to a mutual understanding of what the desired prioritization and resource allocation ‘end-state’ process would look like. After aligning to a clear understanding of the desired end-state, we performed analysis at the sub-process level to identify any gaps or required improvement areas. Part of our analysis included best practices research and gathering input from a diverse set of subject matter experts. Leveraging these insights, we developed an evaluative framework that identified gaps between the organization’s current state and desired end-state. After aligning to the identified gaps with the Senior Leadership team, Level5 built the prioritization and resource allocation process as well as an action plan to operationalize it.
To design an optimal and actionable process, we took a collaborative approach, never losing sight of the organization’s mandate, company’s culture and resource constraints. One of the tangible benefits of the process is that it allows the organization to ‘free’ resources and allocate them towards higher priority projects, increasing the overall safety for all Ontarians.
Impact & Results
Level5 aligned the organization around a new prioritization and resource allocation process that:
- Helps to actively discern which risks have the highest potential for harm and warrant the highest allocation of resources
- Identifies ways to reduce workload burden by stopping activities that are no longer delivering against enterprise priorities
- Provides the required lens to challenge time-honoured norms and think more critically about its activities, improving their ability to meet their safety mandate and strategic priorities