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Level5 Strategy

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Customer Experience

We design and implement
customer experiences differently.

  • Our Expertise
  • Insights
  • Strategy
  • Transformation
  • Customer Experience
  • Case Studies

We work closely with you to quantify and map the most powerful rational and emotional drivers along the customer journey.  To create customer experiences that drive growth, it’s important to focus on the moments of truth that really matter to customers and better link their experience to measurable business outcomes.

We embrace an insights-driven agile approach to mapping and measuring experiences that deliver growth and ownable competitive advantage.

Questions We Help You Answer:

  • Do we understand our customers’ journeys and the moments that matter along the way?
  • In what ways can we drive true customer loyalty?
  • How do we differentiate our customer experience from our competitors?
  • How should we organize ourselves to operationalize our promise to our customers?
  • How do we use analytics and insights to drive a better customer experience?

Solutions We Offer:

  • Customer Journey Mapping
  • Operational and Experience Accountabilities
  • Customer Experience Analytics

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How can we help you consistently keep your promise?

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Level5 Strategy believes we all have a part in preventing the spread of COVID-19. We are committed to helping everyone feel safe and confident. To show our commitment, we have taken part in the POST Promise program. Click here for more details on the initiative.

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© 2021 Level5 Strategy. All Rights Reserved. Terms of Use. Privacy Policy. By PixelPerfect Design Studio

2021 Full-Time Analyst / Consultant

About Level5 Strategy

Level5 is a leading strategy and transformation management consulting firm based in Toronto. We help our clients achieve a strong ROI by developing insights, strategy and transformation through the lens of their brand.

Since our inception in 2002, we’ve worked with over 300 clients across B2B, B2C, government and not-for-profit sectors in Canada, U.S. and other parts of the globe. Level5’s list of clients includes: Canadian Tire, Loblaws, Canada Goose, Sport Chek, SickKids, Toronto Pearson, Girl Guides and the San Jose Sharks, among many others.

Our people are our brand, and our culture is what sets us apart. We have five values that shape our culture and inspire our people: drive, openness, integrity, collaboration and accountability. We strive to foster a culture that brings the power of learning, laughter and diversity to life – where people with different backgrounds and experiences thrive in their professional and personal lives.

Social responsibility has been woven into the fabric of our firm since its foundation 18 years ago. We aspire to make a positive impact on our clients, people and the communities in which we live and work. Level5 staff is active through community service and partnerships, social consulting engagement and team-based fundraising opportunities.

About the Role

We’re looking for an Analyst / Consultant to join our team. We seek an ambitious, energetic and curious mind who is able to adapt to a dynamic work environment. You will be expected to collaborate with other team members to support project team leads on extensive, challenging projects. Our multi-project approach will enable you to take on increased responsibility and gain experience and visibility in a number of organizations across various industries.

At Level5, we not only believe in the growth of our clients, but also in the growth of our people. We encourage our junior team members to think innovatively and make an impact from day one. We’re committed to providing our people with the tools and opportunities that allow them to thrive, grow and have fun.


Responsibilities:

  • Conduct comprehensive project research and analysis and translate them into actionable recommendations.
  • Build presentation materials that clearly communicate findings and recommendations to clients and internal teams.
  • Work cohesively across numerous projects and client teams simultaneously.
  • Support project leadership by attending and participating in client meetings, workshops, and presentations.
  • Manage day-to-day relationships and project management with clients.
  • Monitor project timelines and budget to make sure the assigned projects are on track and within budget.
  • Participate in business development.
  • Contribute to internal firm activities (e.g., marketing, business development and culture at Level5).

Minimum qualifications:

  • Bachelor’s Degree
  • Well-developed research and analytical capabilities, problem-solving skills and critical and strategic thinking
  • Financial acumen and excellent Excel skills
  • Strong writing and presentation skills, including knowledge of PowerPoint
  • Ability to work independently as well as collaboratively
  • Strong organizational, time management and multi-tasking skills
  • Passion for learning
  • If you have 2-4 years of work experience, please apply for the Consultant role; if you have less than 2 years of work experience, please apply for the Analyst role

We offer a competitive salary and benefits package.

If you’d like to be considered for the Analyst / Consultant Role, please send your resume, cover letter and transcripts to career@level5strategy.com.

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