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Level5 Strategy

Level5 Strategy

Management Consulting

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Customer Experience

Customer Experience

We design and implement
customer experiences differently.

  • Our Expertise
  • Insights
  • Strategy
  • Transformation
  • Customer Experience
  • Case Studies

We work closely with you to quantify and map the most powerful rational and emotional drivers along the customer journey.  To create customer experiences that drive growth, it’s important to focus on the moments of truth that really matter to customers and better link their experience to measurable business outcomes.

We embrace an insights-driven agile approach to mapping and measuring experiences that deliver growth and ownable competitive advantage.

Questions We Help You Answer:

  • Do we understand our customers’ journeys and the moments that matter along the way?
  • In what ways can we drive true customer loyalty?
  • How do we differentiate our customer experience from our competitors?
  • How should we organize ourselves to operationalize our promise to our customers?
  • How do we use analytics and insights to drive a better customer experience?

Solutions We Offer:

  • Customer Journey Mapping
  • Operational and Experience Accountabilities
  • Customer Experience Analytics

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COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

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“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 2)

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“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 1)

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Customer Centricity Part 3:
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“Linking Customer Experiences Across Multiple Channels is What the Great Retailers Are Building” – Interview with Ian Madell, Managing Partner and President at Level5

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How can we help you consistently keep your promise?

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© 2023 Level5 Strategy. All Rights Reserved. Terms of Use. Privacy Policy. By PixelPerfect Design Studio

2023 Full-Time Consultant Opportunity

About Level5 Strategy

Level5 is a leading strategy and transformation consulting firm based in Toronto. Our purpose is to inspire our clients, and each other, to grow and thrive. As a firm, we help our clients achieve a strong ROI by developing insights, strategy, and transformation through the lens of their brand.

Since our inception in 2002, we’ve worked with over 300 clients across B2B, B2C, government and not-for-profit sectors in Canada, the U.S., and other parts of the globe. Level5’s list of clients includes: Canadian Tire, Loblaws, Canada Goose, Sport Check, SickKids, Toronto Pearson, Girl Guides, and the San Jose Sharks, among many others.

Our people are our brand, and our culture is what sets us apart. We have six values that shape our culture and guide our behaviours: ambition, openness, integrity, caring, collaboration, and accountability. We strive to foster a culture that brings the power of learning, laughter, and diversity to life – where people with different backgrounds and experiences thrive in their professional and personal lives.

Social responsibility has been woven into the fabric of our firm for over 20 years. We aspire to make a positive impact on our clients, people, and the communities in which we live and work

About the Role

We’re looking for a Consultant to join our team. We are seeking an ambitious, energetic and curious mind who is able to adapt to a dynamic work environment. You will be expected to collaborate with other team members to support project team leads on extensive, challenging projects. Our multi-project approach will enable you to take on increased responsibility and gain experience and visibility in a number of organizations across various industries.

At Level5, we not only believe in the growth of our clients, but also in the growth of our people. We encourage our junior team members to think innovatively and make an impact from day one. We’re committed to providing our people with the tools and opportunities that allow them to thrive, grow and have fun.


Responsibilities:

  • Conduct comprehensive project research and analysis and translate them into actionable recommendations.
  • Build presentation materials that clearly communicate findings and recommendations to clients and internal teams.
  • Work cohesively across numerous projects and client teams simultaneously.
  • Support project leadership by attending and participating in client meetings, workshops, and presentations.
  • Manage day-to-day relationships and project management with clients.
  • Monitor project timelines and budget to make sure the assigned projects are on track and within budget.
  • Participate in business development.
  • Contribute to internal firm activities (e.g., marketing, business development and culture at Level5).

Minimum qualifications:

  • Bachelor’s or Master’s Degree.
  • Well-developed research and analytical capabilities, problem-solving skills, and critical and strategic thinking.
  • Business and financial acumen and excellent Excel skills.
  • Strong writing, storytelling, and presentation skills, including in-depth knowledge of PowerPoint.
  • Ability to work independently as well as collaboratively in a team, creating an inclusive environment.
  • Strong organizational, time management and multi-tasking skills.
  • Passion for learning.
  • 1-2 years of work experience (including internship) in management consulting or other relevant industry.

We offer a competitive salary and benefits package.

Note, Level5 will continue to adhere to public safety guidance throughout the COVID-19 pandemic. We have developed a return-to-office plan that offers flexible working options for our whole team, while optimizing our team culture and client delivery.

If you’d like to be considered for the role, please send your resume and cover letter to career@level5strategy.com with the role in the subject line of the email.


Level5 Strategy is committed to workplace diversity. We value our distinctive culture and believe it’s a key source of Level5 Strategy’s competitive advantage. We believe that a diverse workforce enables broader thinking, collaboration and problem-solving when meeting the needs of our clients. Diversity includes, but is not limited to, gender, age, nationality, race, religious beliefs, cultural background, sexual orientation, marital status and physical ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information about Level5, please visit our website at www.level5strategy.com.

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