Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience
Gore Mutual
Data-Driven Customer Experience
We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.
Aaron InocencioMay 30, 2024
Opportunity Unleashed
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance
In our latest episode of Opportunity Unleashed, Michael Carter sits down with Paul Jackson to understand key success factors in driving change throughout the organization, how his leadership style had to adapt throughout the journey, and what it means to be a purpose-driven organization.
Aaron InocencioDecember 14, 2023
Evolving Customer Experience in Financial Services: Insights from the CXFS Summit
Principal Laura Richard recently participated in the annual Customer Experience for Financial Services (CXFS) Summit in Toronto, including hosting a fireside chat titled ‘Mapping the Customer Journey for an Improved Customer Experience’.
Aaron InocencioNovember 9, 2023
Differentiation in a Competitive Market: Insurance Industry Spotlight
Recently, Level5 Strategy was asked to advise a challenger brand in the insurance industry on how to apply a customer lens to its organization.
Aaron InocencioFebruary 24, 2021
Operationalizing the Brand to Create a Customer Journey Framework for PC Financial
Andy MacPherson, VP of Marketing at Loblaw Companies Ltd., describes how Level5 Strategy helped PC Financial establish a robust customer journey framework by using data.
Louise O'DonnellanMarch 13, 2020
From Fintech to Finlife: What Can Canadian Banks Learn from this Emerging Trend in China?
What exactly is Fintech and how can it be changing our daily lives, not just banking?
PixelPerfectAugust 28, 2018
