How can governments apply CX to cut through complexity and achieve their strategic goals? We examine the COVID-19 pandemic as a case study illustrating how a CX approach can be implemented to effectively identify priorities and demonstrate meaningful impact.

For both federal politicians and the institutions working to implement their visions, balancing frequently changing priorities can feel like an insurmountable challenge. At Level5, we believe that all of these stakeholders can cut through this complexity by applying a customer-first mindset.