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Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity
Experience

Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity

In public sector environments, citizens are the primary “customer”. Applying “Citizen Centricity” across your organization begins with a deep understanding of your end-user while also ensuring that citizen-centric initiatives are baked into your strategic roadmap.
Aaron Inocencio
April 25, 2024
COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians ExperienceStrategy

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

How can governments apply CX to cut through complexity and achieve their strategic goals? We examine the COVID-19 pandemic as a case study illustrating how a CX approach can be implemented to effectively identify priorities and demonstrate meaningful impact.
Aaron Inocencio
January 19, 2022
How a customer-first mindset can help public organizations keep their promises to Canadians ExperienceStrategy

How a customer-first mindset can help public organizations keep their promises to Canadians

For both federal politicians and the institutions working to implement their visions, balancing frequently changing priorities can feel like an insurmountable challenge. At Level5, we believe that all of these stakeholders can cut through this complexity by applying a customer-first mindset.
PixelPerfect
October 21, 2019

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