How organizations can become leading customer-centric organizations?
Customer-centric organizations prioritize gaining a deep understanding of what motivates behaviour and align both the promises they make to customers and their own strategic ambitions with customer wants and needs.
Aaron InocencioApril 4, 2024
Navigating the Grocery Retailer Revolution: Adapting to Changing Consumer Demands
Peter Bowman and Michael Luu explore the driving forces behind an industry that is in constant evolution. Discover how the broadening definition of health and wellness, the evolving perception of value, and the advent of innovative technologies around convenience are transforming the landscape of the grocery industry.
Aaron InocencioJanuary 30, 2024
What Old Navy Got Wrong About Inclusivity
Level5 Managing Partner Hua Yu examines how Old Navy’s size inclusion strategy failed to deliver desired results.
Aaron InocencioJuly 13, 2022
Level5 Roundtable:
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?
In this Roundtable episode, Level5 Strategy’s Laura Richard, Rob Gizzie and Andrei Flueraru explore what’s next for big-box retailers, budding brands and consumers in the off-mall reality that may be here to stay.
Aaron InocencioMay 27, 2021
Level5 Roundtable:
What is the Future of the Shopping Mall?
What is the Future of the Shopping Mall?
In this Roundtable discussion, Level5 Strategy’s Principal Laura Richard, Director Rob Gizzie and Senior Consultant Andrei Flueraru, share their perspectives on how the changing consumer behavior, COVID impact and competition pressures are transforming the dynamic of the shopping mall.
Aaron InocencioMay 4, 2021
Roundtable Discussion:
Adapting and Reassessing Business Offerings (Part 2)
Adapting and Reassessing Business Offerings (Part 2)
In Part 2 of the series, Julia Bao, Founder of skincare brand BAO Laboratory, Brandi Leifso, CEO and Founder of EVIO Beauty, and Elle AyoubZadeh, Founder of luxury footwear company Zvelle, talked about how they’re adapting their offering to better meet the needs of their customers amid the pandemic.
Aaron InocencioMarch 23, 2021
Roundtable Discussion:
The Pandemic’s Impact on Consumer Behaviour (Part 1)
The Pandemic’s Impact on Consumer Behaviour (Part 1)
In Part 1 of the series, they discussed the change in consumer behavior as a result of the pandemic and industry shifts.
Aaron InocencioMarch 11, 2021
E-Commerce is Rising in Importance – But So Are Customers’ Expectations
A multichannel strategy is a must-have in this challenging time. Find out why eCommerce is especially important to consistently delivering their brand promise.
Aaron InocencioOctober 27, 2020
What does it take to Build a Powerful Control Label Brand?
In-house brands have come a long way since their original purpose of playing second fiddle to national brands. Today, they provide value beyond price, build loyalty and often outshine their national counterparts in quality and innovation.
Louise O'DonnellanJanuary 23, 2020
