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Sylvia Palka Melo


As a Director, Sylvia guides organizations through transformative journeys, bridging the gap between strategy development and practical implementation.

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About Sylvia

Sylvia has over 9 years of management consulting experience across diverse sectors, including government, financial services, education, and not-for-profit. With a client-centered approach, Sylvia deeply understands her clients’ unique objectives and challenges, collaborating closely with them to develop tailored strategies that align with their goals and operating realities. Her reputation for fostering consensus, commitment, and learning among client teams underscores her ability to drive successful outcomes.

Prior to joining Level5, Sylvia worked at Scotiabank for more than five years in a variety of progressive roles within customer service, people management, and communications. While completing her MBA, she worked with McEwen Mining on developing a Corporate Social Responsibility strategy and social sustainability program focused on the company’s operations in Mexico.

Sylvia is a mom to two young boys and proudly embraces the title of hockey mom. She cherishes time spent with her family, often embarking on adventure walks with her husband and little ones.

Her areas of expertise include:

  • Brand Strategy
  • Strategic Planning & Implementation
  • Organizational Design and Transformation
  • Culture & Change Management
  • Customer Experience Design

Beyond Level5

  • Advisory Board Member, Polar Bears International
  • Frequent speaker at various industry and post-secondary events
  • Book contributor for The Brand-Driven CEO: Embedding Brand into Business Strategy by David Kincaid


  • MBA from the Schulich School of Businesses
  • BComm with Specialized Honours in Human Resource Management from York University

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