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Level5 Strategy is a strategy and transformation consultancy which delivers profitable growth by leveraging the power of your brand

Who We Are

Looking for inspiring yet practical solutions to your growth challenges?

Unlock Profitable Growth

Is your customer experience driving profitable growth?

Transform Your Customer Experience

Level5 Strategy is a leading strategy and transformation consulting firm that delivers profitable growth and a superior ROI for our clients by leveraging the power of their brand.

We help our clients achieve profitable growth by focusing on 4 key solution areas:

<a href="/our-expertise/insights/"><span>Insights</span></a>
Insights
<a href="/our-expertise/strategy/"><span>Strategy</span></a>
Strategy
<a href="/our-expertise/transformation/"><span>Transformation</span></a>
Transformation
<a href="/our-expertise/customer-experience/"><span>Customer Experience</span></a>
Customer Experience

Our Clients

Toronto Maple Leafs Muskoka Brewery LCBO Shoppers Drug Mart Canada Goose Orville Redenbachers Canadian Tire
Stericycle San Jose Sharks Metrolinx Live Nation The Hospital for Sick Children 3M Rogers The Home Depot SportChek YMCA The Shopping Channel Toronto Pearson Airport University of Toronto Toronto Blue Jays

Ontario Lottery and Gaming Corporation D+H Port Authority of NY and NJ MPAC PC Financial General Motors Leon's Home Hardware Yellow Pages Kimberly Clark OCAD University Moosehead Brewery Electrical Standard Association Keyspire Fairmont Royal York Mount Sinai Hospital Sunnybrook Hospital Reitmans

Tangerine Girl Guides York University Economical Insurance COX  Steamwhistle Ottawa SenatorsOntario Government Entrust Datacard Calgary Co-op Princess Auto Loblaws National Football League Gluskin Baycrest Reliance Home Comfort Aeroplan  Europ Assistance McKesson Startech Universal Studios

Our Latest Ideas

The Brand-Driven CEO ft. Hugo Powell The Value of a Promise

The Brand-Driven CEO ft. Hugo Powell: Part 3 – The Value of a Promise

Videos | David Kincaid

Positioning: A Tool for Efficiency in Tech

| Sean Pavlidis

The Brand-Driven CEO ft. Hugo Powell: Part 2 – Creating Business Value

Videos | David Kincaid

Opportunity Unleashed Ep. 1 – A Conversation with Ryan Duffy, Founder & CEO of Blackstone Energy Services

Podcast | Michael Carter
The Brand-Driven CEO ft. Hugo Powell The Value of a Promise

The Brand-Driven CEO ft. Hugo Powell: Part 3 – The Value of a Promise

Videos | David Kincaid

Positioning: A Tool for Efficiency in Tech

| Sean Pavlidis

The Brand-Driven CEO ft. Hugo Powell: Part 2 – Creating Business Value

Videos | David Kincaid

Operationalizing Customer Experience: Four Important Steps to Translate Customer Journey Mapping into Tangible, Actionable Initiatives

Articles | Joseph Smith
"From Humble Beginnings to Building Brands," The Brand-Driven CEO ft. Hugo Powell - Life Story

The Brand-Driven CEO ft. Hugo Powell: Part 1 – Life Story

Videos | David Kincaid
Operationalizing Customer Experience: The Pain Points

Operationalizing Customer Experience: The Pain Points

Articles | Joseph Smith
Experiential Learning

Transforming Experiential Learning: Future-Proofing Your Education Strategy

Articles | Veronica Moore

Strategic Partnerships: Reaching Shared Objectives

Articles | Matt Kelly, Laura Richard, Erika Siegert

Level5’s Top Trends, Ideas, and Insights of 2022

Articles | Level5
Customer Experience Diagram

Customer Experience: Make or Break Moment to Impact NPS and Loyalty Scores – a Case Study of the Credit Card Industry

Articles | Ian Madell, Evin Demirli, Kenton Vermeer

Level5’s Interview with Randy Pilon, CEO & Founder of Virox Technologies Inc.

Articles | Michael Carter
Vector illustration of a vote, measurement of customer satisfaction and star rating, satisfactory rating, hand shows a class sign.

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

Perspective Papers | Jordan Shapiro, Robert Van Grootel

Promises, Kept Episode 3 – The Value of a Promise Consistently Kept™ with Michael Carter

Podcast | Michael Carter, Matt Kelly

Opportunities for Increasing North American Lottery Sales Among Younger Consumers

Perspective Papers | Efram Lebovits, Laura Richard, Evin Demirli

The Medium is the Message

Articles | Efram Lebovits

How the Lottery Industry Can Embrace Gen Y & Z: Relevance and Purpose

Articles | Efram Lebovits
Lottery Machine and Ball

Continuing Success in the Lottery Industry: Embracing Gen Y & Z

Articles | Efram Lebovits
Back view of young businesswoman in concrete interior with bright opening window and mock up place on wallls. Success and solution concept.

The Most Common Misconceptions About Crafting An Organization’s Purpose

Articles | Matt Kelly, Laura Richard

Unbundling the Business Value of a Promise Consistently Kept

Articles | David Kincaid, Matt Kelly

Promises, Kept Episode 2 – The Role of Social Purpose Within an Organization’s Strategy

Podcast | Matt Kelly, Laura Richard

What Business Leaders Can Learn from Entrepreneurs About Leading Teams in Times of Rapid Change?

Articles | Level5

The Lemonade: What Old Navy Got Wrong About Inclusivity

Articles | Hua Yu

Promises, Kept Episode 1 – The Value of a Promise Consistently Kept™

Podcast | Matt Kelly, David Kincaid

Achieving Extraordinary Customer Experience: How does the latest in neuroscientific research match up to what’s tried tested and true?

Articles | Claude Ricks

Does Your Brand Need a Social Purpose?

Articles | Matt Kelly

Here’s What to Learn from Most Customer-Centric Organizations

Articles | Claude Ricks, Efram Lebovits, Jordan Shapiro
The Lemonade: Here’s What Your Business Can Learn From The Current Wordle Phenomenon

The Lemonade: Here’s What Your Business Can Learn From The Current Wordle Phenomenon

Articles | Hua Yu

Key Success Factors through Post-M&A Integrations – Driving Value Creation through Promises, Consistently Kept

Perspective Papers | Michael Carter, Ian Madell, Jordan Shapiro, Sylvia Palka Melo
Storytelling, Fundraising, & Social Impact: Exploring Leadership in the Non-Profit Sector ft. Seanna Millar

Storytelling, Fundraising, & Social Impact: Exploring Leadership in the Non-Profit Sector with Seanna Millar

Articles | Hua Yu
Whatever Happened to Clubhouse?

The Lemonade: Whatever Happened to Clubhouse?

Articles | Hua Yu

Building a Successful and Sustainable Consulting Career

Articles | David Kincaid, Michael Carter, Ian Madell

What Have Leaders Learned from the Pandemic?

Articles | David Kincaid, Michael Carter, Ian Madell

Why A Successful Multicultural Strategy Needs to be Built as a Growth Strategy

Articles | Hua Yu

The Lemonade: Why Lululemon is an Olympic Winner

Articles | Hua Yu
Five Business Essentials in Times of Continuous Disruption – An Interview with Alexa Nick, Managing Partner of Level5

Five Business Essentials in Times of Continuous Disruption – An Interview with Alexa Nick, Managing Partner of Level5 Strategy

Articles | Level5
Leading In5: Peter ter Weeme

Leading In5: Featuring Peter ter Weeme, Chief Social Purpose Officer and VP, Player Experience of BCLC

Articles | Efram Lebovits

Level5 Strategy announces Michael Carter, an experienced global consultant and successful entrepreneur, as its new President

In the Media | Michael Carter

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

Articles | Level5

Cultural Capital: The Soft Power That Makes Brands Meaningful

Videos | Level5

Leading In5: Featuring Anne Coghlan, Executive Director & CEO of the Colleges of Nurses of Ontario (CNO)

Articles | Efram Lebovits

Exploring Solutions for Canadian Regulators to Produce Engaging Strategies: Insights from The Electrical Safety Authority (ESA)

Articles | Claude Ricks, Efram Lebovits, Garnet Tosswill

Five Essential Insights on Leading an SME in the Post-Pandemic Marketplace

Articles | Hua Yu

Leading In5: Featuring Lesley Gallinger, President & CEO of IESO

Articles | Efram Lebovits

Five Ways Organizations Can Successfully Navigate the Pace and Impact of Change in 2022

Articles | Claude Ricks, Jordan Shapiro, Joseph Smith

Leading In5: Featuring Paul Erickson

Articles | Efram Lebovits

Level5 Roundtable: The art of successful change management | Avoiding change failure (Part 2)

Articles | Claude Ricks, Jordan Shapiro, Joseph Smith

How Level5 Strategy helped Tennis Canada develop world-class athletes

Articles | Matt Kelly
Post Merger Integration

Delivering Successful Post-Merger Integrations

Articles, Perspective Papers | Michael Carter, Jordan Shapiro

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 2)

Articles | Joseph Smith
People putting their hands together as a team.

Leading In5: Featuring Geoff Frodsham

Articles | Efram Lebovits

“Know your why and go all-in,” An interview with Kathleen Kresky, Vice-President of Enterprise Transformation Initiatives at Gore Mutual Insurance Company (Part 1)

Articles | Joseph Smith

Level5 Roundtable: The art of successful change management | How should organizations prepare for the journey of change? (Part 1)

Articles | Claude Ricks, Jordan Shapiro, Joseph Smith
A photo of Gail Lord, co-founder & president of Lord Cultural Resources

Making the world a better place through “Soft Power” – An interview with the world’s foremost museum planner Gail Lord (Part 2)

Articles | Hua Yu
A photo of Gail Lord, co-founder & president of Lord Cultural Resources

Making the world a better place through “Soft Power” – An Interview with the world’s foremost museum planner Gail Lord (Part 1)

Articles | Hua Yu
The image features the Level5 Principals

Driving sustainable transformation through disruption – five essential factors

Articles | Laura Richard, Jordan Shapiro, Sean Pavlidis
A group of people are amplifying their voice with their megaphones

How to find your voice and create an inclusive workplace

Articles | Lily Hou, Lauren Singer
A strip mall

Level5 Roundtable: People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

Articles | Laura Richard, Rob Gizzie, Andrei Flueraru

5 key trends causing the fitness industry to “shape up”

Articles | Lauren Singer
Stock market

The Brand-Driven CEO: A Behind-The-Scenes Look – Part 5 – The Brand

Videos | David Kincaid
People are working together with post-it notes

How to Build a Successful Strategic Partnership

Articles | Laura Richard
An orange umbrella standing out in a sea of other umbrellas

Differentiate Your Brand Through Customer Experience: An Insurance Industry Spotlight

Videos | Level5
Illustration of people building a brand

Brand Stewardship: An Interview with David Kincaid

Podcast | David Kincaid
an empty Shopping Mall

Level5 Roundtable: What is the Future of the Shopping Mall?

Articles | Laura Richard, Rob Gizzie, Andrei Flueraru

The Brand-Driven CEO: A Behind-The-Scenes Look – Part 4 – The Purpose

Videos | David Kincaid

BusinessWomen of Influence Roundtable Discussion Pt. 3: Building and Strengthening Connections with Consumers

Videos | Level5

The Brand-Driven CEO: A Behind-The-Scenes Look – Part 3 – The Change

Videos | David Kincaid

The 5 Ways That Michael Carter & Efram Lebovits, New Managing Partners at Level5 Strategy, Are Helping Clients Unlock The Hidden Value of This Disruptive Moment

Articles | Michael Carter, Efram Lebovits
Stock ticker

The Brand-Driven CEO: A Behind-The-Scenes Look – Part 2 – The Influence

Videos | David Kincaid

BusinessWomen of Influence Roundtable Discussion Pt. 2: Adapting and Reassessing Business Offerings

Videos | Level5

The Brand-Driven CEO: A Behind-The-Scenes Look – Part 1 – The Inspiration

Videos | David Kincaid

L5 Work: Encouraging Brand Growth Through Community Participation

Videos | Hua Yu
The Brand-Driven CEO book

David Kincaid’s Book, The Brand-Driven CEO, Announced as a Finalist in Foreword Review Indies Award

In the Media | David Kincaid

BusinessWomen of Influence Roundtable Discussion: The Pandemic’s Impact on Consumer Behaviour

Videos | Level5
A red pencil stands out of every other unsharpened pencil.

Differentiation in a Competitive Market: Insurance Industry Spotlight

Articles | Joseph Smith

The Top 10 Must Reads: Propelling Brands Forward During Unprecedented Times

Articles | Level5
An illustration of a tree with people connected into one.

Connections – Not Just Products – Win Consumers Over

Articles | Lauren Singer
An illustration of a market-led approach where people cheer for the products that meet their needs.

When the Future is Now: How a Market-Led Approach Lets Brand-Driven CEOs Harness the Growing Wave of Social Activism

Articles | David Kincaid

Why Your Brand Needs to Embrace Inclusive Design Thinking

Articles | Lauren Singer
Businesspeople are placing blocks

The New 4Ps that Power Brand Value: Why People, Process, IP and Partnership Must Be on Every CEO’s Radar

Articles | David Kincaid

Doing Business Like a Woman – The Triumphs, the Challenges and the Rewards

Articles | Hua Yu

L5 Work: Providing An Authentic Newcomer Experience for New Canadians

Videos | Hua Yu
People are running to the target, which is handled by the businessman, with their strategic ideas.

The Best Plans Start At The End: Starting with the Destination Creates More Actionable, Transformative Plans

Articles | Claude Ricks, Efram Lebovits, James Hunter
A lightbulb with the words "Brand" handwritten inside it.

History Lessons In Driving Brand Value: What the Golden Age of Brand Management Can Teach Today’s CEOs

Articles | David Kincaid
A man places a heart along the row of stars to indicate customer satisfaction

Promises Made, Promises Kept: How To Develop Your Customer Centricity in 2021

Articles | Jordan Shapiro, Efram Lebovits
A group of co-workers are collaborating in the background blurred with a pair of glasses in focus.

6 Principles to Guard Against a Do Nothing Strategy

Articles | Claude Ricks, Efram Lebovits, James Hunter
Jenga blocks fall after the wrong block is pulled.

10 Reasons Why Your Strategic Plan Was Built to Fail

Articles | Claude Ricks, Efram Lebovits, James Hunter
The cover page of Brandi Leifso's interview.

From Women’s Shelter to Vogue:
EVIO Beauty Founder Talks About How She Leveraged CSR Strategy to Create a Successful Beauty Brand

Articles | Lily Hou
A hundred keys surround the lock, but the orange key is the one that opens it.

Don’t Just Survive, Thrive! A 7-Step Approach to Unlocking Growth During the Pandemic

Articles | Jordan Shapiro
A miniature cart full of boxes is in sideways, surrounded by gadgets and credit cards

E-Commerce is Rising in Importance – But So Are Customers’ Expectations

Articles | Matt Kelly
A brandtag with the words "The Brand-Driven CEO: Embedding Brand into Business Strategy, David Kincaid"

David Kincaid’s New Book Shows CEOs How to Harness the Power of Brand

Articles | David Kincaid

The Brand-Driven CEO: A Forbes Interview with David Kincaid

Articles, In the Media | David Kincaid
Congratulations to Hua Yu on on becoming a Finalist of Canada China Business Council’s 5 at 50 Award

Hua Yu named Award Finalist at the Canada Chinese Business Council’s 5 at 50 Initiative

In the Media | Hua Yu
A black-and-white photo of a globe over a dictionary.

L5 Work: The Importance of Building Global Awareness Within the Education Sector

Videos | Hua Yu
Top view of businessman working and brainstorming at his wooden

Leaders’ Insights: Surviving, Reviving and Thriving through Crisis

Articles | Jordan Shapiro, Efram Lebovits, Rob Gizzie, Sean Pavlidis
L5 Work: Strategically Engaging New Canadians Through Their Channels

L5 Work: Strategically Engaging New Canadians Through Their Channels

Videos | Hua Yu
Building a Brand Movement

Episode 12: Building an Unconventional Brand with Carinne Chambers-Saini, Part 2: What it Takes to Build and Refine a Strong, Unconventional Brand Through a Movement

Podcast | Lily Hou

Episode 11: Building an Unconventional Brand with Carinne Chambers-Saini, Part 1: A Journey of Resilience, Passion, and Determination

Podcast | Lily Hou

The Voice of Retail Podcast: Perspectives on the Changing Consumer in the COVID-19 Era

Podcast | Ian Madell

Leaders’ Insights (Part 9):
Bring It Into Focus

Articles | Lauren Singer, Russ Reeves, Joseph Smith, Tate Drummond
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© 2023 Level5 Strategy. All Rights Reserved. Terms of Use. Privacy Policy. By PixelPerfect Design Studio

2023 Full-Time Consultant Opportunity

About Level5 Strategy

Level5 is a leading strategy and transformation consulting firm based in Toronto. Our purpose is to inspire our clients, and each other, to grow and thrive. As a firm, we help our clients achieve a strong ROI by developing insights, strategy, and transformation through the lens of their brand.

Since our inception in 2002, we’ve worked with over 300 clients across B2B, B2C, government and not-for-profit sectors in Canada, the U.S., and other parts of the globe. Level5’s list of clients includes: Canadian Tire, Loblaws, Canada Goose, Sport Check, SickKids, Toronto Pearson, Girl Guides, and the San Jose Sharks, among many others.

Our people are our brand, and our culture is what sets us apart. We have six values that shape our culture and guide our behaviours: ambition, openness, integrity, caring, collaboration, and accountability. We strive to foster a culture that brings the power of learning, laughter, and diversity to life – where people with different backgrounds and experiences thrive in their professional and personal lives.

Social responsibility has been woven into the fabric of our firm for over 20 years. We aspire to make a positive impact on our clients, people, and the communities in which we live and work

About the Role

We’re looking for a Consultant to join our team. We are seeking an ambitious, energetic and curious mind who is able to adapt to a dynamic work environment. You will be expected to collaborate with other team members to support project team leads on extensive, challenging projects. Our multi-project approach will enable you to take on increased responsibility and gain experience and visibility in a number of organizations across various industries.

At Level5, we not only believe in the growth of our clients, but also in the growth of our people. We encourage our junior team members to think innovatively and make an impact from day one. We’re committed to providing our people with the tools and opportunities that allow them to thrive, grow and have fun.


Responsibilities:

  • Conduct comprehensive project research and analysis and translate them into actionable recommendations.
  • Build presentation materials that clearly communicate findings and recommendations to clients and internal teams.
  • Work cohesively across numerous projects and client teams simultaneously.
  • Support project leadership by attending and participating in client meetings, workshops, and presentations.
  • Manage day-to-day relationships and project management with clients.
  • Monitor project timelines and budget to make sure the assigned projects are on track and within budget.
  • Participate in business development.
  • Contribute to internal firm activities (e.g., marketing, business development and culture at Level5).

Minimum qualifications:

  • Bachelor’s or Master’s Degree.
  • Well-developed research and analytical capabilities, problem-solving skills, and critical and strategic thinking.
  • Business and financial acumen and excellent Excel skills.
  • Strong writing, storytelling, and presentation skills, including in-depth knowledge of PowerPoint.
  • Ability to work independently as well as collaboratively in a team, creating an inclusive environment.
  • Strong organizational, time management and multi-tasking skills.
  • Passion for learning.
  • 1-2 years of work experience (including internship) in management consulting or other relevant industry.

We offer a competitive salary and benefits package.

Note, Level5 will continue to adhere to public safety guidance throughout the COVID-19 pandemic. We have developed a return-to-office plan that offers flexible working options for our whole team, while optimizing our team culture and client delivery.

If you’d like to be considered for the role, please send your resume and cover letter to career@level5strategy.com with the role in the subject line of the email.


Level5 Strategy is committed to workplace diversity. We value our distinctive culture and believe it’s a key source of Level5 Strategy’s competitive advantage. We believe that a diverse workforce enables broader thinking, collaboration and problem-solving when meeting the needs of our clients. Diversity includes, but is not limited to, gender, age, nationality, race, religious beliefs, cultural background, sexual orientation, marital status and physical ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information about Level5, please visit our website at www.level5strategy.com.

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