Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.

Many not-for-profits lack the necessary data and donor insight that allows them to create donor experiences that drive impact, foster meaningful engagement, and inspire giving.

Discover the three key questions that not-for-profits must answer to ensure they are donor-centric and explore how mature your foundation is here: https://lvl5.ca/DonorCentricity