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Bridging Affordability and Sustainability
Insights
Article:

Bridging Affordability and Sustainability: Key Insights from our Energy Roundtable

July 15, 2025
Efram Lebovits, Stacey Kinley, Marie D’Arrigo, Andrei Flueraru, Maicky Meijberg
Strategy
Article:

Strategies that Stick: The Importance of Measuring Progress

July 10, 2025
Sean Pavlidis, Laura Richard
Connected Revenue
Insights
Perspective Paper:

Connected Revenue

June 26, 2025
In many companies, Sales, Marketing, and Customer Success teams share a common goal: to grow revenue by converting leads into loyal customers and ensuring their ongoing success.
Joseph Smith
Experience
Article:

Customer Experience in 2025: Priorities, Pressures, and What’s Next

June 12, 2025
Part two takes the conversation deeper. We asked CX leaders across industries about their priorities and concerns for 2025. Their responses reveal why smart organizations are doubling down on customer experience as a core element of their growth strategy.
Joseph Smith
Strategy
Article:

The Human Side of Strategy

June 5, 2025
Combining data-driven insights with empathy-based understanding allows leaders to not only develop the “right” fact-based approach but also to embrace the human side of strategy.
Efram Lebovits
Strategy
Article:

Why the Right Strategy Might Feel Slightly Out of Reach

May 15, 2025
When it comes to strategic plans, aiming high isn't just okay, it can be a powerful catalyst for change. Read how scenario planning and our Narrative method can ensure better strategies.
Michael Carter, Andrei Flueraru
Strategies that Stick: Alignment to Accelerate, an article on strategic development
Strategy
Article:

Strategies that Stick: Alignment to Accelerate

May 1, 2025
Our research shows 67% of leaders report misalignment in strategies. Read this article on how strategy development can ensure better alignment.
Efram Lebovits, James Hunter
Experience
Article:

What Excellence in Customer Experience Means in 2025

April 24, 2025
Level5’s experience suggests that organizations who are more customer-centric are best positioned to succeed. But how do companies become more customer-centric?
Joseph Smith
Strategy
Article:

Strategies that Stick: The Importance of a Strong Foundation

March 20, 2025
Level5’s research revealed that the majority of leaders felt a lack of stakeholder perspectives was a barrier to the ultimate success of their strategy.
Laura Richard, Evin Demirli
Employee Surveys Header Image
Strategy
Article:

Employee Surveys: Key for Understanding Organizational Engagement and Ensuring Strategies Stick

March 13, 2025
Laura Richard, Sylvia Palka Melo, Maicky Meijberg

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