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Strategy

Article:

Strategies that Stick: Alignment to Accelerate

May 1, 2025

Our research shows 67% of leaders report misalignment in strategies. Read this article on how strategy development can ensure better alignment.

Efram Lebovits, James Hunter

Experience

Article:

What Excellence in Customer Experience Means in 2025

April 24, 2025

Level5’s experience suggests that organizations who are more customer-centric are best positioned to succeed. But how do companies become more customer-centric?

Joseph Smith

Strategy

Article:

Strategies that Stick: The Importance of a Strong Foundation

March 20, 2025

Level5’s research revealed that the majority of leaders felt a lack of stakeholder perspectives was a barrier to the ultimate success of their strategy.

Laura Richard, Evin Demirli

Strategy

Article:

Employee Surveys: Key for Understanding Organizational Engagement and Ensuring Strategies Stick

March 13, 2025

Laura Richard, Sylvia Palka Melo, Maicky Meijberg

Strategy

Article:

Strategies that Stick: Crafting Practical and Enduring Success

February 20, 2025

Michael Carter, Efram Lebovits, Peter Bowman

Insights Strategy

Article:

A Balancing Act: How Can Utilities Bridge Affordability and Sustainability?

February 12, 2025

How can utilities bridge affordability and sustainability? Level5 and The Harris Poll conducted research into consumers' priorities under current political and economic dynamics.

Efram Lebovits, Stacey Kinley, Marie D’Arrigo, Andrei Flueraru, Erika Siegert

Insights

Article:

An Interview with Lottery Leaders: Innovation in a Changing Landscape

February 11, 2025

Efram Lebovits, Evin Demirli

Experience

Video:

Beyond the Banner: How Canadian Tire Corporation’s Partnerships Drive Value & Loyalty for Canadians

November 14, 2024

By building trust with customers, Canadian Tire Corporation can deliver exceptional value by transforming data into enhanced experiences, supported by a robust loyalty program and network of partnerships.

David Kincaid

The Art and Science of Effective Prioritization

Strategy

Article:

Focus Drives Progress: The ‘Art’ and ‘Science’ of Prioritization

November 12, 2024

Effective prioritization blends art & science, merging discussion, alignment, and business judgment with quantitative analysis and evaluation.

Efram Lebovits, Evin Demirli

Experience

Article:

Insights from the Customer Experience Executive Roundtable Discussions

October 31, 2024

Level5 brought together top cross-industry leaders for an exclusive Executive Roundtable, where they shared candid insights, challenges, and opportunities on driving customer-centricity in their organizations.

Jordan Shapiro, Laura Richard