Level5 recently supported a multi-national utility company to identify opportunities to deliver a better customer experience at a critical customer moment: the power outage.
With younger Canadians 1/3 less likely to play the lottery, Efram Lebovits, Laura Richard, Evin Demirli, and Andrei Flueraru dive into the evolving dynamics and discuss what this means for the future of lotteries in our latest edition of The Level5 Strategy Perspective.
Principal Laura Richard recently participated in the annual Customer Experience for Financial Services (CXFS) Summit in Toronto, including hosting a fireside chat titled ‘Mapping the Customer Journey for an Improved Customer Experience’.
Engagement and retention are the product of two elements, the promise (or commitment) an organization makes to their staff, and their ability to consistently keep that promise.
Aligned with his interest in the healthcare sector, Level5 Analyst Jordan Tepper brings Patient-Centered Care to light through the lens of core Level5 methodologies.
In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.
Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.
Customers have endless choices that are personalized across channels, offered on interconnected platforms, and can be accessed anywhere, any time from their smart phones. The stakes are high as companies compete for attention and share.