Experience Archives - Level5 Strategy

Experience

Beyond the Banner: How Canadian Tire Corporation’s Partnerships Drive Value & Loyalty for Canadians

By building trust with customers, Canadian Tire Corporation can deliver exceptional value by transforming data into enhanced experiences, supported by a robust loyalty program and network of partnerships.

Aaron InocencioNovember 14, 2024

Experience

Insights from the Customer Experience Executive Roundtable Discussions

Level5 brought together top cross-industry leaders for an exclusive Executive Roundtable, where they shared candid insights, challenges, and opportunities on driving customer-centricity in their organizations.

Aaron InocencioOctober 31, 2024

Experience

How can not-for-profits develop resiliency in times of economic uncertainty?

Aaron InocencioOctober 17, 2024

Experience

How can organizations create compelling promises and keep them throughout the employee journey?

Peter Bowman breaks down the difference between Employee Value Propositions and the Employee Experience.

Aaron InocencioSeptember 10, 2024

Illustration of data protection in action

Experience

How to create a balance between personalization and data protection?

Erika Siegert shares how organizations must balance accessing the rich insights available to them with protecting customers’ privacy.

Aaron InocencioAugust 13, 2024

Experience

Advising the Ages: The Key to Generational Financial Satisfaction

When considering their options for services like Insurance, Banking, Wealth Management, or Real Estate, each generation of consumers’ approach will be informed by the distinct needs that have arisen from the significant events that shaped their formative years.

Aaron InocencioAugust 1, 2024

Experience

Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience

We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.

Aaron InocencioMay 30, 2024

Experience

How can not-for-profit organizations ensure a robust donor-centric experience?

Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.

Aaron InocencioMay 9, 2024

Experience

Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity

In public sector environments, citizens are the primary “customer”. Applying “Citizen Centricity” across your organization begins with a deep understanding of your end-user while also ensuring that citizen-centric initiatives are baked into your strategic roadmap.

Aaron InocencioApril 25, 2024

Experience

How organizations can become leading customer-centric organizations?

Customer-centric organizations prioritize gaining a deep understanding of what motivates behaviour and align both the promises they make to customers and their own strategic ambitions with customer wants and needs.

Aaron InocencioApril 4, 2024

Experience

Beyond the Banner: How Canadian Tire Corporation’s Partnerships Drive Value & Loyalty for Canadians

Insights from the Customer Experience Executive Roundtable Discussions

How can not-for-profits develop resiliency in times of economic uncertainty?

How can organizations create compelling promises and keep them throughout the employee journey?

How to create a balance between personalization and data protection?

Advising the Ages: The Key to Generational Financial Satisfaction

Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience

How can not-for-profit organizations ensure a robust donor-centric experience?

Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity

How organizations can become leading customer-centric organizations?

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Level5 is a boutique management consulting firm. We inspire our clients, and each other, to grow and thrive.

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Level5 is a boutique
management consulting firm.
We inspire our clients, and
each other, to grow and thrive.