Level5 recently supported a multi-national utility company to identify opportunities to deliver a better customer experience at a critical customer moment: the power outage.
Aaron InocencioDecember 5, 2023
With younger Canadians 1/3 less likely to play the lottery, Efram Lebovits, Laura Richard, Evin Demirli, and Andrei Flueraru dive into the evolving dynamics and discuss what this means for the future of lotteries in our latest edition of The Level5 Strategy Perspective.
Aaron InocencioNovember 30, 2023
Principal Laura Richard recently participated in the annual Customer Experience for Financial Services (CXFS) Summit in Toronto, including hosting a fireside chat titled ‘Mapping the Customer Journey for an Improved Customer Experience’.
Aaron InocencioNovember 9, 2023
Personalization is a commitment to delivering relevant, timely and contextual experiences at meaningful moments along the customer journey.
Aaron InocencioSeptember 20, 2023
Engagement and retention are the product of two elements, the promise (or commitment) an organization makes to their staff, and their ability to consistently keep that promise.
Aaron InocencioAugust 16, 2023
Aligned with his interest in the healthcare sector, Level5 Analyst Jordan Tepper brings Patient-Centered Care to light through the lens of core Level5 methodologies.
Aaron InocencioMarch 28, 2023
In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.
Aaron InocencioMarch 1, 2023
Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.
Aaron InocencioFebruary 6, 2023
Customers have endless choices that are personalized across channels, offered on interconnected platforms, and can be accessed anywhere, any time from their smart phones. The stakes are high as companies compete for attention and share.
Aaron InocencioDecember 7, 2022
In our three-part series on Customer Centricity, Level5 Strategy defined seven core dimensions embodied by customer-centric organizations.
Aaron InocencioNovember 8, 2022
