Aligned with his interest in the healthcare sector, Level5 Analyst Jordan Tepper brings Patient-Centered Care to light through the lens of core Level5 methodologies.
In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.
Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.
Customers have endless choices that are personalized across channels, offered on interconnected platforms, and can be accessed anywhere, any time from their smart phones. The stakes are high as companies compete for attention and share.
Customers have endless choices that are personalized across channels, offered on interconnected platforms, and can be accessed anywhere, any time from their smart phones. The stakes are high as companies compete for attention and share.
In our experience, there are several key success factors that underpin the most successful integrations. We share them here to offer insight, perspective, and learning to consider as you explore your next integration