Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience
Gore Mutual
Data-Driven Customer Experience
We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.
Aaron InocencioMay 30, 2024
How can not-for-profit organizations ensure a robust donor-centric experience?
Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.
Aaron InocencioMay 9, 2024
Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity
Why Your Organization Must Prioritize Citizen Centricity
In public sector environments, citizens are the primary “customer”. Applying “Citizen Centricity” across your organization begins with a deep understanding of your end-user while also ensuring that citizen-centric initiatives are baked into your strategic roadmap.
Aaron InocencioApril 25, 2024
How organizations can become leading customer-centric organizations?
Customer-centric organizations prioritize gaining a deep understanding of what motivates behaviour and align both the promises they make to customers and their own strategic ambitions with customer wants and needs.
Aaron InocencioApril 4, 2024
Unlocking Personalization: Considerations for Execution
Canadian consumers are more likely to engage with, repurchase, and recommend brands that personalize the customer experience.
Aaron InocencioMarch 28, 2024
Understanding Key Moments of Truth Along the Customer Journey
Understanding the pivotal moments that shape your customer's journey is crucial in today's competitive landscape.
Aaron InocencioMarch 14, 2024
The Value of Brand Loyalty:
LoyaltyOne Today and the State of Customer Loyalty Tomorrow with Bryan Pearson
LoyaltyOne Today and the State of Customer Loyalty Tomorrow with Bryan Pearson
Loyalty programs have come a long way from where they were when Bryan Pearson began his tenure at LoyaltyOne.
Aaron InocencioFebruary 8, 2024
Reducing Churn in a Downturn
Sean Pavlidis and Joseph Smith share how industry leaders must shift their focus to protect and grow their most critical segments by following a structured approach.
Aaron InocencioFebruary 1, 2024
Navigating the Grocery Retailer Revolution: Adapting to Changing Consumer Demands
Peter Bowman and Michael Luu explore the driving forces behind an industry that is in constant evolution. Discover how the broadening definition of health and wellness, the evolving perception of value, and the advent of innovative technologies around convenience are transforming the landscape of the grocery industry.
Aaron InocencioJanuary 30, 2024
