Skip to main content

Filter

Experience
Article:

Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience

May 30, 2024
We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.
Joseph Smith
Experience
Video:

How can not-for-profit organizations ensure a robust donor-centric experience?

May 9, 2024
Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.
Jordan Shapiro
Experience
Article:

Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity

April 25, 2024
In public sector environments, citizens are the primary “customer”. Applying “Citizen Centricity” across your organization begins with a deep understanding of your end-user while also ensuring that citizen-centric initiatives are baked into your strategic roadmap.
Efram Lebovits, Rahi Maru
Transformation
Podcast:

Opportunity Unleashed
Episode 5: A Conversation with Nicole McNeill, President & CAO of MPAC

April 18, 2024
Tune into our latest episode of Opportunity Unleashed as Michael Carter, President of Level5 Strategy, sits down with Nicole to understand how a people-first strategy is helping MPAC achieve target outcomes and shape her own leadership style.
Michael Carter
Strategy
Article:

Positioning as a Driver of Bottom-Line Performance

April 11, 2024
The technology industry has experienced a reckoning in the past year due to macroeconomic and financial market conditions. Positioning is more critical than ever for tech companies to drive profitability amidst these industry-wide challenges.
Sean Pavlidis
Experience
Video:

How organizations can become leading customer-centric organizations?

April 4, 2024
Customer-centric organizations prioritize gaining a deep understanding of what motivates behaviour and align both the promises they make to customers and their own strategic ambitions with customer wants and needs.
Laura Richard
Experience
Article:

Unlocking Personalization: Considerations for Execution

March 28, 2024
Canadian consumers are more likely to engage with, repurchase, and recommend brands that personalize the customer experience.
Ian Madell, Andrei Flueraru, Erika Siegert, Bashaar Hassan
Experience
Article:

Understanding Key Moments of Truth Along the Customer Journey

March 14, 2024
Understanding the pivotal moments that shape your customer's journey is crucial in today's competitive landscape.
Evin Demirli, Carolyn Adams
Strategy
Video:

Why would a brand seek a celebrity or athlete sponsorship?

February 22, 2024
After recently sharing his thoughts with Strategy Online, we asked Managing Partner, Matt Kelly to draw on his experiences to dive deeper into the upsides and risks of athlete and celebrity brand deals.
Matthew Loyal Kelly
Experience
Video:

The Value of Brand Loyalty:
LoyaltyOne Today and the State of Customer Loyalty Tomorrow with Bryan Pearson

February 8, 2024
Loyalty programs have come a long way from where they were when Bryan Pearson began his tenure at LoyaltyOne.
David Kincaid
The Level5 Perspective
Subscribe to our newsletter for the latest thought leadership content, featuring Level5 insights and perspectives on the subjects that matter in business and management.
The Level5 Perspective
Subscribe to our newsletter for the latest thought leadership content, featuring Level5 insights and perspectives on the subjects that matter in business and management.

Pin It on Pinterest