In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.
Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.
"Leading transformation is a bit like being the conductor of an orchestra. Although I don’t have to know how to play every instrument, I have to understand what those instruments are capable and not capable of doing."
Find out why change management has become a necessity for organizations aiming to achieve sustainable growth while seeking opportunities of disruption.