Experience Execution Strategy

Level5 Roundtable:
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

In this Roundtable episode, Level5 Strategy’s Laura Richard, Rob Gizzie and Andrei Flueraru explore what’s next for big-box retailers, budding brands and consumers in the off-mall reality that may be here to stay.

RockStarMay 27, 2021

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Execution Experience

Differentiate Your Brand Through Customer Experience: An Insurance Industry Spotlight

In this video, we’re sharing the 6 steps of Level5's approach that will help companies design their customer journey to better meet their customers’ needs, differentiate their offering and drive sustainable profit.

RockStarMay 12, 2021

Experience Execution Strategy

Level5 Roundtable:
What is the Future of the Shopping Mall?

In this Roundtable discussion, Level5 Strategy’s Principal Laura Richard, Director Rob Gizzie and Senior Consultant Andrei Flueraru, share their perspectives on how the changing consumer behavior, COVID impact and competition pressures are transforming the dynamic of the shopping mall.

RockStarMay 4, 2021

Experience

Differentiation in a Competitive Market: Insurance Industry Spotlight

Recently, Level5 Strategy was asked to advise a challenger brand in the insurance industry on how to apply a customer lens to its organization.

RockStarFebruary 24, 2021

Strategy Execution Experience

Promises Made, Promises Kept: How To Develop Your Customer Centricity in 2021

RockStarDecember 10, 2020

Experience Strategy

E-Commerce is Rising in Importance – But So Are Customers’ Expectations

A multichannel strategy is a must-have in this challenging time. Find out why eCommerce is especially important to consistently delivering their brand promise.

RockStarOctober 27, 2020

Strategy Experience

Customer Centricity:
Building a Customer-Centric Organization

This three-part series explores Level5 Strategy's approach to building a customer-centric organization. It frames how to determine your customers' rational and emotional expectations, and, more importantly, where along their journey these expectations matter most.

RockStarJune 10, 2020

Experience Strategy

Customer Centricity Part 3:
Operationalizing a Customer-Centric Organization

This paper is the third of a three-part series providing insight into how organizations can deliver a transformational customer experience by more clearly aligning their customer journeys to their market-facing promise.

RockStarJune 4, 2020

Experience Strategy

Customer Centricity Part 2:
Designing for Customer Needs Where and When It Matters Most

This second installment in Level5 Strategy’s three-part series provides insight into how organizations can deliver a transformational customer experience by effectively designing customer journeys that align with key drivers and their brand’s market-facing promise.

RockStarApril 16, 2020

Experience

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

Andy MacPherson, VP of Marketing at Loblaw Companies Ltd., describes how Level5 Strategy helped PC Financial establish a robust customer journey framework by using data.

RockStarMarch 13, 2020

Experience

Level5 Roundtable:
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

Differentiate Your Brand Through Customer Experience: An Insurance Industry Spotlight

Level5 Roundtable:
What is the Future of the Shopping Mall?

Differentiation in a Competitive Market: Insurance Industry Spotlight

Promises Made, Promises Kept: How To Develop Your Customer Centricity in 2021

E-Commerce is Rising in Importance – But So Are Customers’ Expectations

Customer Centricity:
Building a Customer-Centric Organization

Customer Centricity Part 3:
Operationalizing a Customer-Centric Organization

Customer Centricity Part 2:
Designing for Customer Needs Where and When It Matters Most

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

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Level5 is a leading strategy
consulting firm focusing on
helping clients in complex
organizations develop
strategies that stick.