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COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians ExperienceStrategy

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

How can governments apply CX to cut through complexity and achieve their strategic goals? We examine the COVID-19 pandemic as a case study illustrating how a CX approach can be implemented to effectively identify priorities and demonstrate meaningful impact.
RockStar
January 19, 2022
Level5 Roundtable:
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands? ExperienceExecutionStrategy

Level5 Roundtable:
People don’t shop the way they used to. What’s in store for big-box retailers and fledgling brands?

In this Roundtable episode, Level5 Strategy’s Laura Richard, Rob Gizzie and Andrei Flueraru explore what’s next for big-box retailers, budding brands and consumers in the off-mall reality that may be here to stay.
RockStar
May 27, 2021
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