Experience

What Excellence in Customer Experience Means in 2025

Level5’s experience suggests that organizations who are more customer-centric are best positioned to succeed. But how do companies become more customer-centric?

RockStarApril 24, 2025

Experience

Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience

We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.

RockStarMay 30, 2024

Experience

Reducing Churn in a Downturn

Sean Pavlidis and Joseph Smith share how industry leaders must shift their focus to protect and grow their most critical segments by following a structured approach.

RockStarFebruary 1, 2024

Experience

The Electrical Power Outage:
A Customer Experience Challenge

Level5 recently supported a multi-national utility company to identify opportunities to deliver a better customer experience at a critical customer moment: the power outage.

RockStarDecember 5, 2023

Experience

Operationalizing Customer Experience: Four Important Steps to Translate Customer Journey Mapping into Tangible, Actionable Initiatives

In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.

RockStarMarch 1, 2023

Experience

Operationalizing Customer Experience: The Pain Points

Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.

RockStarFebruary 6, 2023

Women in Strategy

“Know your Why and Go All-In” (Part 1)

"Leading transformation is a bit like being the conductor of an orchestra. Although I don’t have to know how to play every instrument, I have to understand what those instruments are capable and not capable of doing."

RockStarAugust 26, 2021

Women in Strategy

“Know your Why and Go All-In” (Part 2)

"Distractions are a recipe for failure in a transformation. One solution to this lies in setting the most aggressive timelines possible."

RockStarAugust 25, 2021

Strategy Execution

Level5 Roundtable:
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)

Find out why change management has become a necessity for organizations aiming to achieve sustainable growth while seeking opportunities of disruption.

RockStarJuly 22, 2021

What Excellence in Customer Experience Means in 2025

Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience

Reducing Churn in a Downturn

The Electrical Power Outage:
A Customer Experience Challenge

Operationalizing Customer Experience: Four Important Steps to Translate Customer Journey Mapping into Tangible, Actionable Initiatives

Operationalizing Customer Experience: The Pain Points

“Know your Why and Go All-In” (Part 1)

“Know your Why and Go All-In” (Part 2)

Level5 Roundtable:
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)

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Level5 is a leading strategy
consulting firm focusing on
helping clients in complex
organizations develop
strategies that stick.