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COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians ExperienceStrategy

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

How can governments apply CX to cut through complexity and achieve their strategic goals? We examine the COVID-19 pandemic as a case study illustrating how a CX approach can be implemented to effectively identify priorities and demonstrate meaningful impact.
RockStar
January 19, 2022
Exploring Solutions for Canadian Regulators to Produce Engaging Strategies: Insights from The Electrical Safety Authority (ESA) StrategyExecution

Exploring Solutions for Canadian Regulators to Produce Engaging Strategies: Insights from The Electrical Safety Authority (ESA)

The Electrical Safety Authority (ESA) was concluding a very successful 10-year run on their strategy plan which had been grounded in a risk-based approach to regulating electrical safety for Ontario users.
RockStar
December 16, 2021
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