Level5 Roundtable:
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)
The Art of Successful Change Management – How Should Organizations Prepare For The Journey of Change? (Part 1)
Find out why change management has become a necessity for organizations aiming to achieve sustainable growth while seeking opportunities of disruption.
Aaron InocencioJuly 22, 2021
The Best Plans Start At The End: Starting with the Destination Creates More Actionable, Transformative Plans
Companies who hope to achieve truly inspiring and transformative plans need to re-sequence how they traditionally approach strategic planning.
Aaron InocencioJanuary 21, 2021
6 Principles to Guard Against a Do Nothing Strategy
We maintain 6 principles to transformative strategic planning that have helped clients align their organization and develop transformative strategic plans.
Aaron InocencioDecember 10, 2020
10 Reasons Why Your Strategic Plan Was Built to Fail
Effective strategic planning helps companies establish organizational alignment and realize sustainable long-term growth.
Aaron InocencioNovember 30, 2020
Customer Centricity:
Building a Customer-Centric Organization
Building a Customer-Centric Organization
This three-part series explores Level5 Strategy's approach to building a customer-centric organization. It frames how to determine your customers' rational and emotional expectations, and, more importantly, where along their journey these expectations matter most.
Aaron InocencioJune 10, 2020
Customer Centricity Part 3:
Operationalizing a Customer-Centric Organization
Operationalizing a Customer-Centric Organization
This paper is the third of a three-part series providing insight into how organizations can deliver a transformational customer experience by more clearly aligning their customer journeys to their market-facing promise.
Aaron InocencioJune 4, 2020
Customer Centricity Part 2:
Designing for Customer Needs Where and When It Matters Most
Designing for Customer Needs Where and When It Matters Most
This second installment in Level5 Strategy’s three-part series provides insight into how organizations can deliver a transformational customer experience by effectively designing customer journeys that align with key drivers and their brand’s market-facing promise.
Louise O'DonnellanApril 16, 2020
Strategy Lounge:
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey
What happens when customer experience, digital, omnichannel fulfillment, dynamic supply chain demands and a retailer’s brand promise all collide? How do you mitigate the issues and learn from the best?
PixelPerfectJuly 2, 2019
Customer Centricity Part 1:
Customer Experience Re-imagined
Customer Experience Re-imagined
This first of a three-part series takes a closer look at “The Irrationality of Delight” and “Journeys in Isolation,” showcasing the interaction points and customer needs that matter most.
PixelPerfectJuly 1, 2019
