Experience

Unlocking Personalization:
A Pragmatist’s Approach

Personalization is a commitment to delivering relevant, timely and contextual experiences at meaningful moments along the customer journey.

RockStarSeptember 20, 2023

Experience

The Promise Consistently Kept: Unlocking Employee Engagement and Retention

Engagement and retention are the product of two elements, the promise (or commitment) an organization makes to their staff, and their ability to consistently keep that promise.

RockStarAugust 16, 2023

Experience

Patient-Centered Care: Designing a Thoughtful Healthcare Experience

Aligned with his interest in the healthcare sector, Level5 Analyst Jordan Tepper brings Patient-Centered Care to light through the lens of core Level5 methodologies.

RockStarMarch 28, 2023

Experience

Operationalizing Customer Experience: Four Important Steps to Translate Customer Journey Mapping into Tangible, Actionable Initiatives

In the second article in his Operationalizing Customer Experience series, Manager Joseph Smith outlines the Level5 approach towards an implementation plan driving ROI.

RockStarMarch 1, 2023

Experience

Operationalizing Customer Experience: The Pain Points

Level5 Manager Joseph Smith offers insight into three key pain points organizations face as they embark on their journey to operationalize customer experience strategies.

RockStarFebruary 6, 2023

Experience

Make or Break Moment to Impact NPS and Loyalty Scores: A Case Study of the Credit Card Industry

Customers have endless choices that are personalized across channels, offered on interconnected platforms, and can be accessed anywhere, any time from their smart phones. The stakes are high as companies compete for attention and share.

RockStarDecember 7, 2022

Experience Execution

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

In our three-part series on Customer Centricity, Level5 Strategy defined seven core dimensions embodied by customer-centric organizations.

RockStarNovember 8, 2022

Execution Experience

Here’s What to Learn from Most Customer-Centric Organizations

As the importance of customer experience increases, here’s what to learn from most customer-centric organizations.

RockStarMay 17, 2022

Strategy Experience

Key Success Factors through Post-M&A Integrations

In our experience, there are several key success factors that underpin the most successful integrations. We share them here to offer insight, perspective, and learning to consider as you explore your next integration

chelseaApril 20, 2022

Experience Strategy

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

How can governments apply CX to cut through complexity and achieve their strategic goals? We examine the COVID-19 pandemic as a case study illustrating how a CX approach can be implemented to effectively identify priorities and demonstrate meaningful impact.

RockStarJanuary 19, 2022

Experience

Unlocking Personalization:
A Pragmatist’s Approach

The Promise Consistently Kept: Unlocking Employee Engagement and Retention

Patient-Centered Care: Designing a Thoughtful Healthcare Experience

Operationalizing Customer Experience: Four Important Steps to Translate Customer Journey Mapping into Tangible, Actionable Initiatives

Operationalizing Customer Experience: The Pain Points

Make or Break Moment to Impact NPS and Loyalty Scores: A Case Study of the Credit Card Industry

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

Here’s What to Learn from Most Customer-Centric Organizations

Key Success Factors through Post-M&A Integrations

COVID-19 Highlights the Importance of Governments Applying a Customer First Mindset to How They Serve Canadians

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Level5 is a leading strategy
consulting firm focusing on
helping clients in complex
organizations develop
strategies that stick.