Michael Carter
Sean Pavlidis
Laura Richard
Ian Madell, Andrei Flueraru, Erika Siegert, Bashaar Hassan
Evin Demirli, Carolyn Adams
Matthew Loyal Kelly
David Kincaid
Article:
Reducing Churn in a Downturn
Sean Pavlidis, Joseph Smith
Peter Bowman, Michael Luu
Perspective Paper:
From Promise to Performance:
A Blueprint In Unlocking Customer Centricity
Efram Lebovits, Jordan Shapiro, Laura Richard