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Claude Ricks

Claude Ricks, Managing Partner

Claude Ricks

Managing Partner

“Success with any transformational change invariably points to momentum and traction; find a leader who understands leading change and is okay with getting it mostly right and you will find a successful transformation.”

Professional Bio

Claude Ricks is a Managing Partner at Level5 where he ensures that his clients successfully navigate the often-tumultuous industry environments and manage a variety of internal and external stakeholders.

Claude achieves this by first defining and applying Level5’s approach that supports clients in formulating a customer-centred strategy. Then, Claude helps his clients implement the changes required to consistently delivery on their promise to customers

A passionate believer in the culture of reinvention, he excels at helping clients braid agility into their competitive advantage so they maintain sustainable growth and stay ahead of the curve.

At Level5, Claude has been instrumental in delivering strategy solutions across the following areas:

  • Strategy Implementation
  • Executive Alignment and Facilitation
  • Digitally Informed Growth Strategy
  • Agile Organization Design
  • Customer Journey Design and Implementation

Claude is a devoted believer in volunteering time to causes that build healthy communities. He is part of a wide-ranging mentorship network that spans a variety of industries and levels of professional experience. He currently sits on the board of directors of SQI Diagnostics (TSX:V SQD) and Siamons International. Previously, Claude on he served as the Chairman of Development Board at Georgian College.

His favourite weekend getaway involves the cottage, wake surfing, watching friends experience his 80 ft water slide for the first time or an enjoyable Brunello on the dock.

Previous Experience

Claude leverages his extensive experience in a variety of executive roles to bring companies to life and drive actions that foster a climate of constructive transformation. His resume highlights include the following:

  • As a Principal at A.T. Kearney, Claude co-lead the building of the global change management practice and lead several restructuring projects in the areas of financial services and product supply chains.
  • He was the COO of gShift Labs, a platform that utilized big data to inform, optimize and report on digital content marketing across various search and social platforms.
  • Prior to joining Level5, he gained broad leadership experience as the CEO of SQI diagnostics, a bio-tech company listed on the Toronto Ventures Exchange.

Education

Claude received his BSc with Honours from Western University.

Claude's Latest Ideas

Achieving Extraordinary Customer Experience: How does the latest in neuroscientific research match up to what’s tried tested and true?

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Exploring Solutions for Canadian Regulators to Produce Engaging Strategies: Insights from The Electrical Safety Authority (ESA)

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Five Ways Organizations Can Successfully Navigate the Pace and Impact of Change in 2022

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Level5 Roundtable: The art of successful change management | Avoiding change failure (Part 2)

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Level5 Roundtable: The art of successful change management | How should organizations prepare for the journey of change? (Part 1)

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The Best Plans Start At The End: Starting with the Destination Creates More Actionable, Transformative Plans

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6 Principles to Guard Against a Do Nothing Strategy

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Customer Centricity:
Building a Customer-Centric Organization

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2022 Full-Time Analyst/Consultant Opportunity

About Level5 Strategy

Level5 is a leading strategy and transformation management consulting firm based in Toronto. We help our clients achieve a strong ROI by developing insights, strategy and transformation through the lens of their brand.

Since our inception in 2002, we’ve worked with over 350 clients across B2B, B2C, government and not-for-profit sectors in Canada, U.S. and other parts of the globe. Level5’s list of clients includes: Canadian Tire, Loblaws, Canada Goose, Sport Check, SickKids, Toronto Pearson, Girl Guides and the San Jose Sharks, among many others.

Our people are our brand, and our culture is what sets us apart. We have six values that shape our culture and inspire our people: ambition, openness, integrity, collaboration, caring and accountability. We strive to foster a culture that brings the power of learning, laughter and diversity to life – where people with different backgrounds and experiences thrive in their professional and personal lives.

Social responsibility has been woven into the fabric of our firm since its foundation 20 years ago. We aspire to make a positive impact on our clients, people and the communities in which we live and work. Level5 staff is active through community service and partnerships, social consulting engagement and team-based fundraising opportunities.

About the Role

We’re looking for Analysts or Consultants to join our team. We are seeking an ambitious, energetic and curious mind who is able to adapt to a dynamic work environment. You will be expected to collaborate with other team members to support project team leads on extensive, challenging projects. Our multi-project approach will enable you to take on increased responsibility and gain experience and visibility in a number of organizations across various industries.

At Level5, we not only believe in the growth of our clients, but also in the growth of our people. We encourage our junior team members to think innovatively and make an impact from day one. We’re committed to providing our people with the tools and opportunities that allow them to thrive, grow and have fun.


Responsibilities:

  • Conduct comprehensive project research and analysis and translate them into actionable recommendations.
  • Build presentation materials that clearly communicate findings and recommendations to clients and internal teams.
  • Work cohesively across numerous projects and client teams simultaneously.
  • Support project leadership by attending and participating in client meetings, workshops, and presentations.
  • Manage day-to-day relationships and project management with clients.
  • Monitor project timelines and budget to make sure the assigned projects are on track and within budget.
  • Participate in business development.
  • Contribute to internal firm activities (e.g., marketing, business development and culture at Level5).

Minimum qualifications:

  • BComm or MBA Degree
  • Well-developed research and analytical capabilities, problem-solving skills and critical and strategic thinking
  • Financial acumen and excellent Excel skills
  • Strong writing, storytelling and presentation skills, including in-depth knowledge of PowerPoint
  • Ability to work independently as well as collaboratively in a team, creating an inclusive environment
  • Strong organizational, time management and multi-tasking skills
  • Passion for learning
  • 1-2 years of work experience (including internship) in management consulting or other relevant industry

We offer a competitive salary and benefits package.

Note, Level5 will continue to adhere to public safety guidance throughout the COVID-19 pandemic. Our hybrid-office policy supports a smooth transition and offers flexible working options for our whole team, while optimizing our team culture and client delivery.

If you’d like to be considered for the role, please send your resume and cover letter to career@level5strategy.com.


Level5 Strategy is committed to workplace diversity. We value our distinctive culture and believe it’s a key source of Level5 Strategy’s competitive advantage. We believe that a diverse workforce enables broader thinking, collaboration and problem-solving when meeting the needs of our clients. Diversity includes, but is not limited to, gender, age, nationality, race, religious beliefs, cultural background, sexual orientation, marital status and physical ability.

For more information about Level5, please visit our website at www.level5strategy.com.

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