Aaron Inocencio, Author at Level5

Experience

From Promise to Performance:
A Blueprint for Unlocking Customer Centricity

In today’s turbulent market, being customer-centric isn’t just an advantage; it’s essential for protecting your market position and continuing to drive growth. But what does it truly mean to be customer-centric?

Aaron InocencioJanuary 23, 2024

L5 Blog

Level5 Strategy Promotes Sean Pavlidis to Managing Partner

Level5 Strategy proudly announces the promotion of Sean Pavlidis to the role of Managing Partner, effective January 1, 2024.

Aaron InocencioJanuary 11, 2024

Transformation

Opportunity Unleashed
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance

In our latest episode of Opportunity Unleashed, Michael Carter sits down with Paul Jackson to understand key success factors in driving change throughout the organization, how his leadership style had to adapt throughout the journey, and what it means to be a purpose-driven organization.

Aaron InocencioDecember 14, 2023

Experience

The Value of Brand Loyalty:
Bryan Pearson’s Trailblazing Journey with Air Miles

In the newest episode of The Brand-Driven CEO series, David Kincaid is joined by Bryan Pearson, former CEO of LoyaltyOne, for a fascinating conversation about the history of Air Miles and the core areas of focus that contributed to the success of the organization during Bryan's tenure.

Aaron InocencioDecember 13, 2023

L5 Blog

Beyond Level5:
Laura Richard

Sport and physical activity have remained an important part of Laura Richard's life. Recently, she was named the Chair of the Board at ParticipACTION, giving her the exciting opportunity to extend her impact beyond the firm!

Aaron InocencioDecember 12, 2023

Women in Strategy

Connecting the Dots:
How Suzie Yorke Used Her Life and Experience to Launch Two Successful Start-Ups

Level5’s Women in Strategy team sat down with Suzie Yorke, founder of Love Good Fats and The Better Chocolate, where she shared insights on the evolving professional landscape, the power of authentic storytelling, and the strategic acumen she developed through her diverse experiences.

Aaron InocencioDecember 6, 2023

Experience

The Electrical Power Outage:
A Customer Experience Challenge

Level5 recently supported a multi-national utility company to identify opportunities to deliver a better customer experience at a critical customer moment: the power outage.

Aaron InocencioDecember 5, 2023

Experience Insights

Rethinking the Lottery Proposition: New Players, New Realities, New Dreams

With younger Canadians 1/3 less likely to play the lottery, Efram Lebovits, Laura Richard, Evin Demirli, and Andrei Flueraru dive into the evolving dynamics and discuss what this means for the future of lotteries in our latest edition of The Level5 Strategy Perspective.

Aaron InocencioNovember 30, 2023

Strategy

Promises Kept: The Importance of Connecting Product Strategy to Corporate Strategy

Efram Lebovits, James Hunter, and Erika Siegert share why an evidence-based Product Strategy plays a critical role in supporting an organization’s broader strategic direction while also outlining how the underlying set of promises will be consistently kept.

Aaron InocencioNovember 22, 2023

L5 Blog

Beyond Level5:
Sean Pavlidis

For the next edition of our "Beyond Level5" mini-series, we are proud to showcase Sean Pavlidis and his involvement as a Member of the Board of Directors at Abilities Centre!

Aaron InocencioNovember 16, 2023

Aaron Inocencio

From Promise to Performance:
A Blueprint for Unlocking Customer Centricity

Level5 Strategy Promotes Sean Pavlidis to Managing Partner

Opportunity Unleashed
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance

The Value of Brand Loyalty:
Bryan Pearson’s Trailblazing Journey with Air Miles

Beyond Level5:
Laura Richard

Connecting the Dots:
How Suzie Yorke Used Her Life and Experience to Launch Two Successful Start-Ups

The Electrical Power Outage:
A Customer Experience Challenge

Rethinking the Lottery Proposition: New Players, New Realities, New Dreams

Promises Kept: The Importance of Connecting Product Strategy to Corporate Strategy

Beyond Level5:
Sean Pavlidis

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Aaron Inocencio

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