Developing Strategies that Stick in Complex, Multistakeholder Environments
Have you struggled to develop & implement your strategy? Discover Level5’s approach to help your organization develop the right strategy.
Aaron InocencioJuly 18, 2024
Customer-Centricity Spotlight:
Gore Mutual
Data-Driven Customer Experience
Gore Mutual
Data-Driven Customer Experience
We sat down with Mikael Honore, Director of Auto Claims and Special Investigations at Gore Mutual, to find out the keys to success in the latest article in our Customer-Centricity Spotlight Series.
Aaron InocencioMay 30, 2024
How can not-for-profit organizations ensure a robust donor-centric experience?
Customer-centric organizations thrive by putting their customers at the heart of everything they do – but does the same apply to not-for-profits? Jordan Shapiro says, yes, it does.
Aaron InocencioMay 9, 2024
Unlocking the Power of CX for the Public Sector:
Why Your Organization Must Prioritize Citizen Centricity
Why Your Organization Must Prioritize Citizen Centricity
In public sector environments, citizens are the primary “customer”. Applying “Citizen Centricity” across your organization begins with a deep understanding of your end-user while also ensuring that citizen-centric initiatives are baked into your strategic roadmap.
Aaron InocencioApril 25, 2024
Opportunity Unleashed
Episode 5: A Conversation with Nicole McNeill, President & CAO of MPAC
Episode 5: A Conversation with Nicole McNeill, President & CAO of MPAC
Tune into our latest episode of Opportunity Unleashed as Michael Carter, President of Level5 Strategy, sits down with Nicole to understand how a people-first strategy is helping MPAC achieve target outcomes and shape her own leadership style.
Aaron InocencioApril 18, 2024
Positioning as a Driver of Bottom-Line Performance
The technology industry has experienced a reckoning in the past year due to macroeconomic and financial market conditions. Positioning is more critical than ever for tech companies to drive profitability amidst these industry-wide challenges.
Aaron InocencioApril 11, 2024
How organizations can become leading customer-centric organizations?
Customer-centric organizations prioritize gaining a deep understanding of what motivates behaviour and align both the promises they make to customers and their own strategic ambitions with customer wants and needs.
Aaron InocencioApril 4, 2024
Unlocking Personalization: Considerations for Execution
Canadian consumers are more likely to engage with, repurchase, and recommend brands that personalize the customer experience.
Aaron InocencioMarch 28, 2024
Understanding Key Moments of Truth Along the Customer Journey
Understanding the pivotal moments that shape your customer's journey is crucial in today's competitive landscape.
Aaron InocencioMarch 14, 2024
