Experience Execution

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

In our three-part series on Customer Centricity, Level5 Strategy defined seven core dimensions embodied by customer-centric organizations.

RockStarNovember 8, 2022

Execution

Continuing Success in the Lottery Industry: Embracing Gen Y & Z

Public sources and our own Level5 data indicate that when younger players do become engaged with the lottery some exhibit strong play behaviours.

RockStarSeptember 22, 2022

Execution

What Business Leaders Can Learn from Entrepreneurs About Leading Teams in Times of Rapid Change?

In this unique environment, entrepreneurs and their leadership styles offer valuable learning points to help business leaders hone a competitive edge and guide teams through rapidly changing times. Check out Level5’s top takeaways in the article below.

RockStarAugust 2, 2022

Execution

What Old Navy Got Wrong About Inclusivity

Level5 Managing Partner Hua Yu examines how Old Navy’s size inclusion strategy failed to deliver desired results.

RockStarJuly 13, 2022

Execution Strategy

Does Your Brand Need a Social Purpose?

Do all brands need to be purpose-driven? Level5's Matt Kelly chimes in with his perspective on the value of your purpose in the article below.

RockStarJune 9, 2022

Execution Experience

Here’s What to Learn from Most Customer-Centric Organizations

As the importance of customer experience increases, here’s what to learn from most customer-centric organizations.

RockStarMay 17, 2022

Strategy Execution

What Have Leaders Learned from the Pandemic?

Level5's Michael Carter, Ian Madell, & David Kincaid share their insights on what can and should be retained for companies to strengthen business strategy and seize forthcoming opportunities for growth.

RockStarMarch 9, 2022

Execution

Five Business Essentials in Times of Continuous Disruption: An Interview with Alexa Nick, Managing Partner of Level5 Strategy

Managing Partner Alexa Nick shares her insights into what are the business essentials in times of disruption and change.

RockStarFebruary 16, 2022

Execution

Leading In5:
Featuring Peter ter Weeme, Chief Social Purpose Officer and VP, Player Experience of BCLC

In this latest feature, Efram Lebovits interviews Peter ter Weeme, whose unique approach to incorporating social purpose into leadership has enabled him to build enduring relationships for long-term results.

RockStarFebruary 10, 2022

Strategy Execution

Cultural Capital: The Soft Power That Makes Brands Meaningful

How can brands use this soft power to continuously resonate with diverse customers? Check out our Level5 Insights on four key ways culture can be leveraged to strengthen your brand.

RockStarJanuary 18, 2022

Execution

Promises Made, Promises Kept: Cultivating Customer Centricity – Research Refresh

Continuing Success in the Lottery Industry: Embracing Gen Y & Z

What Business Leaders Can Learn from Entrepreneurs About Leading Teams in Times of Rapid Change?

What Old Navy Got Wrong About Inclusivity

Does Your Brand Need a Social Purpose?

Here’s What to Learn from Most Customer-Centric Organizations

What Have Leaders Learned from the Pandemic?

Five Business Essentials in Times of Continuous Disruption: An Interview with Alexa Nick, Managing Partner of Level5 Strategy

Leading In5:
Featuring Peter ter Weeme, Chief Social Purpose Officer and VP, Player Experience of BCLC

Cultural Capital: The Soft Power That Makes Brands Meaningful

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