Experience

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

Andy MacPherson, VP of Marketing at Loblaw Companies Ltd., describes how Level5 Strategy helped PC Financial establish a robust customer journey framework by using data.

RockStarMarch 13, 2020

Experience

L5 Perspective:
Leveraging Data to Achieve Seamless Customer Journey

We had the opportunity to interview Rehan Qureshi, Head of Enterprise Cloud Services at Google, and hear his thoughts on the advantages of cloud services, like Google Cloud, and how businesses can better use their data to create meaningful insights.

RockStarFebruary 13, 2020

Experience

AI is impacting the future of retail. Are you ready?

Discussing the impact artificial intelligence is having on the future of retail. Will AI be the future for retailers?

RockStarDecember 18, 2019

Experience

L5 Perspective:
“Segments of One”, The New Reality

David Kincaid reveals what new opportunities companies can capitalize on to leverage consumer insights along the customer journey.

RockStarDecember 10, 2019

Experience Strategy

How a customer-first mindset can help public organizations keep their promises to Canadians

For both federal politicians and the institutions working to implement their visions, balancing frequently changing priorities can feel like an insurmountable challenge. At Level5, we believe that all of these stakeholders can cut through this complexity by applying a customer-first mindset.

PixelPerfectOctober 21, 2019

Experience Strategy

Strategy Lounge:
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey

What happens when customer experience, digital, omnichannel fulfillment, dynamic supply chain demands and a retailer’s brand promise all collide? How do you mitigate the issues and learn from the best?

PixelPerfectJuly 2, 2019

Customer Centric concept. Arrows on pages.

Experience Strategy

Customer Centricity Part 1:
Customer Experience Re-imagined

This first of a three-part series takes a closer look at “The Irrationality of Delight” and “Journeys in Isolation,” showcasing the interaction points and customer needs that matter most.

PixelPerfectJuly 1, 2019

Strategy Experience

Interview with Susan O’Brien:
How Canadian Tire stays as Canada’s Strongest Retail Brand

Level5 sat down with Susan O’Brien to discuss how Canadian Tire has grown its brand value and strength year over year.

PixelPerfectMay 8, 2019

Experience

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

L5 Perspective:
Leveraging Data to Achieve Seamless Customer Journey

AI is impacting the future of retail. Are you ready?

L5 Perspective:
“Segments of One”, The New Reality

How a customer-first mindset can help public organizations keep their promises to Canadians

Strategy Lounge:
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey

Customer Centricity Part 1:
Customer Experience Re-imagined

Interview with Susan O’Brien:
How Canadian Tire stays as Canada’s Strongest Retail Brand

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Level5 is a leading strategy
consulting firm focusing on
helping clients in complex
organizations develop
strategies that stick.