David Kincaid explores the loneliest job in the world – the CEO. He examines the plethora of challenges that a modern-day CEO faces, in particular, searching for growth opportunities.
What happens when customer experience, digital, omnichannel fulfillment, dynamic supply chain demands and a retailer’s brand promise all collide? How do you mitigate the issues and learn from the best?
This first of a three-part series takes a closer look at “The Irrationality of Delight” and “Journeys in Isolation,” showcasing the interaction points and customer needs that matter most.
In this episode we talk to Managing Partner and President of Level5 Strategy, Ian Madell, to discuss how technology will continue to force adaptation for retailers.
When Tim Hortons opened its first Chinese store in Shanghai on February 26, 2019, it received an incredible warm welcome from Chinese consumers – some lined up for 18 hours just to try a Tim Hortons coffee.