How a customer-first mindset can help public organizations keep their promises to Canadians
For both federal politicians and the institutions working to implement their visions, balancing frequently changing priorities can feel like an insurmountable challenge. At Level5, we believe that all of these stakeholders can cut through this complexity by applying a customer-first mindset.
PixelPerfectOctober 21, 2019
The Brand-Driven CEO
Episode 5: Be Brave And Agile
Episode 5: Be Brave And Agile
In light of technology and its rapid growth, companies must undergo digital transformation to maintain successful operations.
PixelPerfectOctober 16, 2019
The Brand-Driven CEO
Episode 4: Aligning DX with Brand
Episode 4: Aligning DX with Brand
Stuck on what digital transformation means to your organization? David Kincaid discusses why brand strategy is the key to shaping your answer.
PixelPerfectOctober 10, 2019
The Brand-Driven CEO
Episode 3: Managing Your Brand as an Asset
Episode 3: Managing Your Brand as an Asset
How can an organization successfully extract value from its brand after realizing it is an asset?
PixelPerfectSeptember 9, 2019
The Brand-Driven CEO
Episode 2: The Value of a Brand
Episode 2: The Value of a Brand
In this episode, David Kincaid dissects this definition looking at how each part drives success in the market.
PixelPerfectAugust 19, 2019
The Brand-Driven CEO
Episode 1: Brands and the Role of the C-suite
Episode 1: Brands and the Role of the C-suite
David Kincaid explores the loneliest job in the world – the CEO. He examines the plethora of challenges that a modern-day CEO faces, in particular, searching for growth opportunities.
PixelPerfectJuly 30, 2019
Strategy Lounge:
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey
Episode 4 — How Agile Supply Chains are Enabling Today’s Dynamic Customer Journey
What happens when customer experience, digital, omnichannel fulfillment, dynamic supply chain demands and a retailer’s brand promise all collide? How do you mitigate the issues and learn from the best?
PixelPerfectJuly 2, 2019
Customer Centricity Part 1:
Customer Experience Re-imagined
Customer Experience Re-imagined
This first of a three-part series takes a closer look at “The Irrationality of Delight” and “Journeys in Isolation,” showcasing the interaction points and customer needs that matter most.
PixelPerfectJuly 1, 2019
Strategy Lounge:
Episode 3 — How Canadian Tire Retained its Title as Canada’s Most Valuable Retail Brand
Episode 3 — How Canadian Tire Retained its Title as Canada’s Most Valuable Retail Brand
In this episode we talk to Managing Partner and President of Level5 Strategy, Ian Madell, to discuss how technology will continue to force adaptation for retailers.
PixelPerfectJune 19, 2019
