Insights Execution

Leaders’ Insights (Part 3):
Mind Your Balance

Across sectors, it was clear that many are increasingly challenged by a daily balancing-act of immediate “managing today” issues and early-stage “framing the future” decisions.

RockStarMay 8, 2020

Insights Execution

Leaders’ Insights (Part 2):
Find Your Rhythm

Some interesting insights emerged, along with evidence that focus is starting to expand beyond simply navigating through the immediate aftermath.

RockStarApril 24, 2020

Experience Strategy

Customer Centricity Part 2:
Designing for Customer Needs Where and When It Matters Most

This second installment in Level5 Strategy’s three-part series provides insight into how organizations can deliver a transformational customer experience by effectively designing customer journeys that align with key drivers and their brand’s market-facing promise.

RockStarApril 16, 2020

Insights Execution

Leaders’ Insights (Part 1):
Watch the Road

Level5 Strategy recently met with various industry leaders to understand how they are helping their organizations navigate through these highly disruptive times.

RockStarApril 7, 2020

Experience

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

Andy MacPherson, VP of Marketing at Loblaw Companies Ltd., describes how Level5 Strategy helped PC Financial establish a robust customer journey framework by using data.

RockStarMarch 13, 2020

Strategy

Strategy Lounge:
Episode 8 — The Value of a Promise Consistently Kept™

In this latest Level5 Podcast, Matt Kelly, Partner at Level5 Strategy, breaks down The Value of a Promise Consistently Kept™

RockStarFebruary 18, 2020

Experience

L5 Perspective:
Leveraging Data to Achieve Seamless Customer Journey

We had the opportunity to interview Rehan Qureshi, Head of Enterprise Cloud Services at Google, and hear his thoughts on the advantages of cloud services, like Google Cloud, and how businesses can better use their data to create meaningful insights.

RockStarFebruary 13, 2020

Strategy

L5 Perspective:
The Value of a Promise Consistently Kept™

Do you understand what really drives value for your brand? A brand’s promise is only as valuable as their ability to consistently keep it.

RockStarFebruary 6, 2020

Strategy

Strategy Lounge:
Episode 7 – The Power of Quantitatively Measuring Emotions

In this latest Level5 Podcast, Matt Kelly, Level5 Strategy Managing Partner, outlines how companies can gain competitive advantage by leveraging emotional and rational research.

RockStarFebruary 4, 2020

Strategy

The Importance of Quantitatively Measuring Emotions

Did you know that emotion is as powerful a driver of purchase intent as a reason? Despite an increased market focus on customer experience, many brands don’t truly understand their customers. By aligning their operations to consumers’ key emotional and rational drivers, brands can improve their CX and establish sustainable growth.

RockStarJanuary 24, 2020

RockStar

Leaders’ Insights (Part 3):
Mind Your Balance

Leaders’ Insights (Part 2):
Find Your Rhythm

Customer Centricity Part 2:
Designing for Customer Needs Where and When It Matters Most

Leaders’ Insights (Part 1):
Watch the Road

Operationalizing the Brand to Create a Customer Journey Framework for PC Financial

Strategy Lounge:
Episode 8 — The Value of a Promise Consistently Kept™

L5 Perspective:
Leveraging Data to Achieve Seamless Customer Journey

L5 Perspective:
The Value of a Promise Consistently Kept™

Strategy Lounge:
Episode 7 – The Power of Quantitatively Measuring Emotions

The Importance of Quantitatively Measuring Emotions

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