Aaron Inocencio running the Waterfront Marathon

L5 Blog

Beyond Level5:
Aaron Inocencio

When Aaron Inocencio was going through a tough time, he turned to running to help him cope. Now, just one year after running his first ever 5km fun-run with his Level5 colleagues, he has completed 13 races (including three half-marathons)!

RockStarFebruary 6, 2024

Experience

Reducing Churn in a Downturn

Sean Pavlidis and Joseph Smith share how industry leaders must shift their focus to protect and grow their most critical segments by following a structured approach.

RockStarFebruary 1, 2024

Experience

Navigating the Grocery Retailer Revolution: Adapting to Changing Consumer Demands

Peter Bowman and Michael Luu explore the driving forces behind an industry that is in constant evolution. Discover how the broadening definition of health and wellness, the evolving perception of value, and the advent of innovative technologies around convenience are transforming the landscape of the grocery industry.

RockStarJanuary 30, 2024

Experience

From Promise to Performance:
A Blueprint In Unlocking Customer Centricity

In today’s turbulent market, being customer-centric isn’t just an advantage; it’s essential for protecting your market position and continuing to drive growth. But what does it truly mean to be customer-centric?

RockStarJanuary 23, 2024

L5 Blog

Level5 Strategy Promotes Sean Pavlidis to Managing Partner

Level5 Strategy proudly announces the promotion of Sean Pavlidis to the role of Managing Partner, effective January 1, 2024.

RockStarJanuary 11, 2024

Execution

Opportunity Unleashed
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance

In our latest episode of Opportunity Unleashed, Michael Carter sits down with Paul Jackson to understand key success factors in driving change throughout the organization, how his leadership style had to adapt throughout the journey, and what it means to be a purpose-driven organization.

RockStarDecember 14, 2023

two briefcases with an airplane in the background

Experience

The Value of Brand Loyalty:
Bryan Pearson’s Trailblazing Journey with Air Miles

In the newest episode of The Brand-Driven CEO series, David Kincaid is joined by Bryan Pearson, former CEO of LoyaltyOne, for a fascinating conversation about the history of Air Miles and the core areas of focus that contributed to the success of the organization during Bryan's tenure.

RockStarDecember 13, 2023

L5 Blog

Beyond Level5:
Laura Richard

Sport and physical activity have remained an important part of Laura Richard's life. Recently, she was named the Chair of the Board at ParticipACTION, giving her the exciting opportunity to extend her impact beyond the firm!

RockStarDecember 12, 2023

Women in Strategy

Connecting the Dots:
How Suzie Yorke Used Her Life and Experience to Launch Two Successful Start-Ups

Level5’s Women in Strategy team sat down with Suzie Yorke, founder of Love Good Fats and The Better Chocolate, where she shared insights on the evolving professional landscape, the power of authentic storytelling, and the strategic acumen she developed through her diverse experiences.

RockStarDecember 6, 2023

Experience

The Electrical Power Outage:
A Customer Experience Challenge

Level5 recently supported a multi-national utility company to identify opportunities to deliver a better customer experience at a critical customer moment: the power outage.

RockStarDecember 5, 2023

RockStar

Beyond Level5:
Aaron Inocencio

Reducing Churn in a Downturn

Navigating the Grocery Retailer Revolution: Adapting to Changing Consumer Demands

From Promise to Performance:
A Blueprint In Unlocking Customer Centricity

Level5 Strategy Promotes Sean Pavlidis to Managing Partner

Opportunity Unleashed
Episode 4: A Conversation with Paul Jackson, COO of Gore Mutual Insurance

The Value of Brand Loyalty:
Bryan Pearson’s Trailblazing Journey with Air Miles

Beyond Level5:
Laura Richard

Connecting the Dots:
How Suzie Yorke Used Her Life and Experience to Launch Two Successful Start-Ups

The Electrical Power Outage:
A Customer Experience Challenge

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